Master Class: Elements of User Experience
Speaker: Jesse James Garrett Even the most sophisticated and robust systems can fail if users can't -- or won't -- use them. Companies often see the time and money invested in development go to waste because the final result doesn't accurately reflect the needs and expectations of the people who have to use the system. Avoiding this kind of disaster requires grounding your development process in an understanding of user behavior. In this master class, Jesse James Garrett looks at tools and techniques for analyzing, understanding, and solving user experience problems.